consumer information

Notice of Revocation

You have the right to revoke this contract within 14 days without giving reasons. The cancellation period is 14 days from the day on which you or a third party you have designated, who is not the carrier, took or has taken possession of the last goods. To exercise your right of withdrawal, you must contact us.
           
                        Kokkon GmbH
                        Schopenhauerstr. 29
                        30625 Hannover / Germany
 
                        Phone + 49 (0) 511 4500 7033
                        Fax + 49 (0)511 4500 7035
                        E-Mail info@kokkon.com
                        Website  www.kokkon.com
 
by means of a clear declaration (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You can use the enclosed cancellation form for this, but it is not mandatory. In order to comply with the revocation period, it is sufficient that you send the notice of the exercise of the revocation right before the expiry of the revocation period.
 
 Consequences of the revocation
 
If you cancel this Agreement, we will refund all payments we have received from you, including delivery costs (except for the additional costs resulting from your choosing a delivery method other than the cheapest standard delivery offered by us), immediately and at the latest within 14 days from the day we receive notice of your cancellation of this Agreement. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you can prove that you have returned the goods, whichever is earlier.
You have to return the goods immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract to
 
                        Kokkon Store
                        Rathenaustr. 20
                        30159 Hannover / Germany
 
 to return or hand over to us. The deadline is met if you dispatch the goods before the expiry of the fourteen-day deadline. You bear the direct costs of returning the goods.
They shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods which is not necessary for checking the nature, properties and functioning of the products.
 

I. Consumer information for distance contracts (§312d Abs. 1 BGB in connection with Art. 246a EGBGB)

1. the buyer's contractual partner is the following company:

KOKKON GmbH
Schopenhauerstr. 29
30625 Hannover / Germany
Phone:  + 49 (0) 511 4500-7033
Fax: + 49 (0) 511 4500-7035
E-Mail info@kokkon.com
Website www.kokkon.com

Authorized to represent: Sevil Güner - Managing Director- -

< Commercial Register: Hanover Local Court HRP 211951

 

2. Essential characteristics of the goods

The essential characteristics of the goods offered by us as well as the period of validity of limited offers can be found in the individual product descriptions on our website.

3. Conclusion of the contract

The offers in the online shop are invitations to submit a purchase offer. You make a binding contract offer as soon as you have completed the online ordering process by entering the details linked there and click on the "buy now" button in the last step of the order process. Confirmation of receipt of the order does not constitute acceptance of the purchase offer. A sales contract is only concluded by an order confirmation from us, at the latest by your unconditional acceptance of the goods.

4. Reservation of performance

The products offered in this online shop are available from stock.

5. total price of the goods

The prices quoted by us are final prices including taxes and plus any shipping costs. For further details, please refer to the information on shipping costs.

6. Details of payment and delivery

The purchase price is to be paid after order confirmation or delivery. As a free payment method we offer you the following payment methods: Pay Pal and credit card.

7. the existence of a statutory right of liability for defects / guarantees

Our goods are subject to the statutory liability for defects law

Beyond the statutory warranty claims, there are no special warranty claims against the entrepreneur, unless corresponding promises are expressly stated in the product description. As far as the entrepreneur passes on manufacturer guarantees to the customer, the statutory warranty claims are not limited by this.

8. after-sales service, no special out-of-court complaint and appeal procedures, complaints

Apart from the statutory warranty claims, no further customer service or out-of-court complaint and appeal proceedings are offered. Of course, consumers can generally contact us with complaints. All communication channels (e.g. post, mail, fax, telephone) to us can be used for this purpose. Please refer to the contact details above (item 1).

9. right of withdrawal for consumers

Consumers are entitled to revoke the contract. A consumer is any natural person who concludes a legal transaction for purposes which can predominantly neither be attributed to his commercial nor to his independent professional activity (§ 13 BGB). For details of the right of revocation, in particular conditions, deadlines, any return costs and procedures for exercising the right of revocation, please refer to our revocation instructions.

10. Exclusion of the right of revocation

Unless otherwise agreed, the right of revocation does not apply to the following contracts

  • contracts for the supply of goods which are not prefabricated and for the manufacture of which individual choice or destination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
 

II. Information obligations in contracts in electronic business transactions (§ 312i Paragraph 1 BGB in connection with Art. 246c EGBGB )

1. technical steps leading to the conclusion of a contract

You have the possibility to view transactions such as orders, deliveries, invoices etc. on your password-protected customer account at any time.

The following steps will explain in detail how to place an order with us. Please read this statement carefully before purchasing.

You select items from our range without obligation

Once you have found the desired product in our product range, you can add the product to your shopping cart without obligation by clicking on the shopping cart button shown directly on the product.

View the contents of the shopping cart without obligation

If you would like to view the contents of your current shopping cart without obligation, click on the shopping cart symbol, which is always in the top right-hand corner of our website during your entire stay and also shows you the number of selected products.

Change article quantities, completely or partially delete shopping cart contents

If you want to change the quantity of a selected item, enter the desired quantity in the field provided and press the "Update" button. If you want to delete all articles from your shopping cart, simply click on the button "Remove all".

New customer registration and login with existing customer account.

Once you have found all the desired items and placed them in your shopping cart in the corresponding quantities, you can continue the ordering process by clicking on the "Checkout" button. Now you can log in with your customer data, if you do not have any customer data yet, click on the button "Registration as new customer" at this point. On the following page you can then create a personal customer account.

Selection of terms of delivery and payment

After successful registration or login, you will be forwarded to the next page in the order process. Here you can select your desired delivery and payment method without obligation. After selecting the desired delivery and payment method, you will be shown the shipping costs without obligation. You can change these at any time by selecting another delivery and payment method.

Specify a delivery address.

If the selected products are not to be delivered to your specified billing address, you can enter a different delivery address here.

2. electronic confirmation of the order

We will send an electronic confirmation of receipt of the order immediately after receipt of the order.

3. storage of the contract text by the entrepreneur (and the buyer)

The data required for processing the contract between you and us are stored by us and are accessible to you at all times. In this respect we refer to the data protection regulations in our General Terms and Conditions. During the order process you have the possibility to save the contract texts and instructions as a pdf file.

4. detecting and correcting input errors

You can identify any input errors when placing your order in the final confirmation before the checkout and correct them at any time before sending the order with the help of the delete and change function.

5. Languages available for the conclusion of the contract

The language available for the conclusion of the contract is exclusively German.

6. codes of conduct

We are not subject to any special codes of conduct not mentioned above.

Confirm your order.

Click on the button "Continue to confirmation page" to go to the confirmation page, where you can view all details of your order again without obligation. All costs incurred will be shown here. If you want to make changes, you can use the "Back" button.
If you would like to complete your order, please read our terms and conditions and confirm them. Please also read and confirm the information on the right of withdrawal.

Complete your order.

Once you have confirmed and checked all details, you can place a binding order by clicking the "buy now" button.

Order successfully completed.

After confirming your order, you will be taken to a page where you will be informed of your order number. Depending on the selected payment method, you will also see notes on payment processing here. Shortly after pressing the button "buy now" you will also receive a confirmation of receipt of your order with the text of the cancellation instructions sent to the e-mail address given in the customer account.

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